People support built around the reality of hospitality.
HR, recruitment and people support for independent hospitality businesses - with the operational reality always in mind.
HR, recruitment and people support for independent hospitality businesses - with the operational reality always in mind.
You don't need HR for the sake of HR. You need people support that works in the middle of actually running the place.
I've spent seven years working inside a hospitality operation, so I know people problems don't happen neatly in isolation. They happen while you're short staffed, guests need looking after, managers have a million other things to do and the operation still has to run.
You'll always deal directly with me.
I'll get to know your business, how it works and what's actually happening before working out what makes sense. Sometimes that's a conversation. Sometimes it's supporting a manager. Sometimes you need a proper HR process.
And I don't disappear after sending you a template.
If something needs sorting, I'll help you sort it. You can call me for one problem, a piece of work, recruitment, or have me there for ongoing support.
Tell me what's happening. I'll help you work through it.
Supporting a complex employee relations problem.
Regan quickly identified underlying employee relations issues that we had already suspected - impressively, she uncovered them within just an hour of engaging with our team.
What really stood out was her ability to explain the reasoning behind decisions and processes.
Clear guidance, not just advice
Rather than providing 'off‑the‑shelf' advice, Regan took the time to ensure we understood each step and its purpose. She also provided calm, expert guidance through more complex situations such as resignations, grievances, and disciplinary matters.
Support that feels personal
Regan consistently demonstrated professionalism, honesty, and deep HR expertise. Her balanced and calm approach made her a trusted advisor, and her support added real value to both our people and our business.
-SME Owner, HR Support Client
(Shared with permission)